Return & Refund Policy
We're here to make things right.
At OUTR®, every piece is carefully inspected before it leaves us.
If something isn't right with your order, we'll always do our best to make it right.
Returns
Because every OUTR® order is shipped internationally, we're currently unable to accept returns for:
- Change of mind
- Personal preference
- Incorrect size selection
- Accidental purchases
Please make sure to review your order carefully before completing your purchase.
Damaged, Defective or Incorrect Items
If your item arrives:
- Damaged
- Defective
- Incorrect
- Or has a manufacturing defect
Please contact us within 7 days of delivery at:
Include:
- Your order number
- Clear photos showing the issue
Our team will review your request as quickly as possible.
OUTR® Care
Every OUTR® piece is protected by OUTR® Care, our 12-month quality guarantee.
If your jewelry develops a manufacturing defect within one year of delivery, we'll send you a brand-new replacement at no additional cost.
In most cases, you won't be required to return the original item.
What isn't covered?
OUTR® Care does not cover:
- Normal wear and tear
- Everyday scratches
- Lost jewelry
- Accidental damage
- Improper use or care
- Natural oxidation of sterling silver
- Natural fading or oxidation of gold-plated brass over time
These are natural characteristics of the materials and are not considered manufacturing defects.
Refunds
Refunds are only issued if:
- Your order cannot be delivered due to our error.
- We shipped the wrong item and a replacement isn't available.
- A refund has been approved by our customer support team.
Approved refunds will be returned to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund.
Order Changes & Cancellations
If your order hasn't been shipped yet, we'll do our best to help.
Once an order has been dispatched, it can no longer be changed or canceled.
If you need assistance, please contact us as soon as possible.
Need help?
If you have any questions regarding your order, we're always happy to help.
Thank you for choosing OUTR®.
Made to be worn.
Made to last.
Designed beyond labels.